Refund & Cancellation Policy

This policy applies to paid services you buy directly from BuyThis.ie to promote your own advertisement, including:

• Featured Ads
• Boosts
• any other paid listing-promotion services we may introduce

It does not govern the purchase price of goods sold directly between marketplace users. BuyThis.ie is a classifieds platform: we are generally not the payment intermediary for the sale price of items agreed between a buyer and a seller. See section 15 below.

The paid promotional services currently offered are:

• 3-Day Featured Ad — €2.99
• 7-Day Featured Ad — €4.99

The duration and the price are shown to you in the Boost screen before you continue to payment. If our prices change in future, the price shown and accepted at checkout for a particular purchase is the price that governs that purchase.

A Featured Ad or Boost only starts once BuyThis.ie receives verified confirmation of a successful payment from our payment processor. That server-side confirmation is the source of truth — simply reaching a success page in your browser does not by itself prove that a payment was completed.

The promotional period begins when the promotion is successfully activated. A 3-Day Featured Ad runs for the purchased 3-day promotional period, and a 7-Day Featured Ad runs for the purchased 7-day promotional period.

If you cancel Checkout before completing payment, your ad will not be boosted.

No promotion is activated, your listing does not become Featured as a result of that attempt, and no successful paid promotion is recorded. Because no successful charge was taken, there is nothing to refund. You can start a new Boost purchase at any time from My Ads.

If a payment fails, is left incomplete, or is not successfully confirmed by the payment processor, the Boost is not activated, the order is not marked as paid or active, and no featured period is started or extended.

You can try again from the same listing. If your bank shows a pending authorisation for an attempt that did not complete, it is normally released by your bank; contact us if it does not.

Once payment is verified:

• the purchased Boost is activated
• your listing receives Featured status
• the promotional period begins
• the purchase appears in your Promotion History
• the payment and promotion status are shown in your account

Featured Ads and Boosts are time-limited digital promotional services that are intended to begin shortly after a successful payment, so that your ad gets the visibility you paid for straight away.

Whether you can cancel and whether a refund is due can depend on several things, including whether performance of the service has already begun, whether it has been fully performed, the circumstances of the purchase and applicable Irish and EU consumer law.

If you believe you are entitled to cancel or to a refund, please contact us through Contact Us. We will assess your request in line with applicable law and the circumstances of the transaction. We do not operate a blanket "no refunds" rule.

If you mark an advertisement as Sold, the listing may stop appearing in active marketplace results and in Featured results, even if a paid promotional period is still running. That is the normal effect of choosing to end your own sale early.

We do not automatically refund a Boost solely because you completed your sale early and chose to mark the ad as Sold. Any rights you have under applicable law are unaffected, and you can always contact us about exceptional circumstances.

If you voluntarily delete or remove your own listing while a paid Boost is active, the promotion may stop being publicly visible because the underlying advertisement no longer exists or is no longer active.

We do not automatically refund a Boost solely because you chose to remove the listing yourself. Again, mandatory rights under applicable law are unaffected and you may contact us about exceptional circumstances.

Buying a Boost does not exempt a listing from moderation. A boosted listing can still be removed or suspended if it breaches our Terms & Conditions, contains prohibited content, is fraudulent or unlawful, presents a safety or security risk, or otherwise breaks our marketplace rules.

Where a listing is removed because of the seller's own breach, we do not guarantee a refund of the promotional fee. Nothing here excludes statutory rights or situations where we are legally required to provide a remedy.

If your payment succeeds but the Boost fails to activate because of a technical error on our side, or a substantial part of the purchased Featured service cannot be provided because of a technical problem on our side, we will provide an appropriate remedy for the circumstances. Depending on the case, that may include:

• restoring or restarting the promotional period
• extending the promotion so that you receive the visibility you paid for
• refunding the affected purchase where that is the appropriate outcome

Where another remedy fully delivers the service you purchased, that may be provided instead of a refund. Your statutory rights are unaffected.

If you believe you were charged more than once for the same intended promotion, contact us through Contact Us and we will investigate using our payment records and your promotion order history.

Where a duplicate charge is confirmed as an error, we will put it right appropriately.

Before paying, please check the listing you are promoting, the Boost duration and the price shown in the order summary.

If you believe you purchased a promotion in error, contact us. We assess these requests individually, consistently with applicable consumer law and the actual circumstances of the purchase.

You can extend an existing Featured Ad by buying another promotional period. No extension takes effect unless the new payment is successfully verified.

If an extension payment is cancelled or fails, your existing featured period and its end date remain exactly as they were — nothing is shortened, changed or lost.

This Refund & Cancellation Policy applies to services purchased from BuyThis.ie. It does not mean BuyThis.ie refunds the purchase price of goods you buy directly from another marketplace user.

Your rights in relation to an item bought from another user depend on factors including whether that seller is a Private Seller or a Business Seller / Trader, and on applicable law. Business Sellers selling to consumers have obligations that private individuals selling their own second-hand goods generally do not. See our Terms & Conditions and Safety Tips.

Note that a seller's legal status as a Private Seller or Business Seller is separate from their purchase of a Boost from us. A private seller who buys a Boost is still buying a paid service from BuyThis.ie, and this policy applies to that purchase.

Go to Profile → Support & Info → Contact Us and include:

• the email address on your account
• the listing involved
• the approximate date of purchase
• the Boost type (3-day or 7-day)
• a short description of the problem

Never send your full card number, CVC, PIN or other sensitive payment credentials to us. We will never ask for them.

Where a refund is approved, it is normally returned through the original payment method via our payment processor.

Once a refund has been issued, your bank or card provider may need additional time to show it on your statement. That part is outside our control, so we cannot guarantee an exact arrival time.

BuyThis.ie uses Stripe to process payments for paid platform services. Stripe handles the card details and the payment itself; we never see or store your full card details.

Stripe does not decide whether you are entitled to a refund from BuyThis.ie. Refund decisions are made by BuyThis.ie, subject to applicable law, and are then processed through Stripe.

Nothing in this Refund & Cancellation Policy limits or excludes any rights or remedies that cannot lawfully be limited or excluded under applicable Irish or European Union consumer law.

If we cannot resolve a complaint about a paid service with you directly, you may also be able to contact the Competition and Consumer Protection Commission (CCPC) or use the relevant consumer dispute resolution options available to you.

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We may update this policy from time to time; the date at the top shows the current version.